At Tube Link Fixer, we strive to ensure our customers are 100% satisfied with our service. If you are not completely satisfied, we're here to help.
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all our paid plans. If you are not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Your request is made within 14 days of the original purchase date.
- You have not violated our Terms of Service.
- You have provided a valid reason for the refund request (this helps us improve our service).
3. Non-Refundable Items
The following items or situations are generally not eligible for refunds:
- Requests made after 14 days from the purchase date.
- Renewals of monthly or yearly subscriptions (unless a request is made within 48 hours of renewal).
- Services that have been fully utilized (e.g., if you have used all your scan credits for the month).
4. How to Request a Refund
To request a refund, please contact our support team at support@tubelinkfixer.com with the following information:
- Your registered email address.
- The date of purchase.
- The reason for your refund request.
Our team will review your request and get back to you within 24-48 business hours.
5. Processing Refunds
Once your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days, depending on your bank's processing times.
6. Cancellation Policy
You can cancel your subscription at any time from your account dashboard. Cancellation stops future billing, but does not automatically generate a refund for the current billing period unless you meet the refund criteria mentioned above. Your access to paid features will continue until the end of your current billing cycle.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@tubelinkfixer.com
- By visiting our contact page: tubelinkfixer.com/contact